Links for resolving conflicts.
Resolving Team Conflict
Conflicts are almost inevitable when you work with others. This handy article about resolving team conflicts gives a 3-step process on getting to a resolution. It also gives some hints and tips on preventing future conflicts.
On Mindtools.com.
How to Hold a Difficult Conversation
This article gives advice on having a difficult conversation. I believe situations like this will come up for every leader. The article is not very long but every word is meaningful. It can becom very useful.
On About.com.
Management Toolbox 